Jay Cross helps people work and live smarter. Jay is the Johnny Appleseed of informal learning. He wrote the book on it. He was the first person to use the term eLearning on the web. He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix.

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Can You Hear Me Now?

posted on
November 16th, 2010

Conversation has long been the most important learning technology. Unfortunately, not everyone is a born conversationalist. From an article in today’s Wall Street Journal, She Talks a Lot, He Listens a Little, tips on conversing:


  • Holly Chun - December 5, 2010 at 11:02 am -

    Great tips! Can these tips be transferred to the teaching-learning environment?
    • Set aside a time to talk. In class, during tutorial, discussion session, or counsel
    • If you’re the talker, slow down. Introduce obvious breaks in between topics. Concentrate on a few topics instead of pouring information over students.
    • Ask questions. Ask for feedback
    • Let the talker talk. Note questions and ask during the break or at the end.
    • Really listen. Take notes and write down questions. That’s why I like handouts. I write at the corresponding areas where draw my attention.
    • Ask for a break. It is not always possible when the speaker is too carried away and ignores the nonverbal communication: bored and blank expressions.
    • Use technology as a supplement, not a substitute. Disclosure is an important learning strategy. We can do it face-to-face or online.
    • Call someone else. How in a teaching environment?
    Do you agree? Thanks.

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