Jay Cross helps people work and live smarter. Jay is the Johnny Appleseed of informal learning. He wrote the book on it. He was the first person to use the term eLearning on the web. He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix.

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Questions from the CLO Executive Network

posted on
April 28th, 2011
Just Jay


Clark Quinn and I kicked off a meeting of the Chief Learning Officer Network at Symantec’s offices in Mountain View on Wednesday. We talked of working smarter, the imperative to change, the ins and outs of informal learning, and why mobile learning is inevitable.

Clark concluded our 90-minute opener by destroying myths about generational differences, brain-based learning, and learning styles.

The Executive Networks hosts plumbed the audience for questions our presentation had raised. We broke into groups to discuss:

What’s the role of the CLO as learning shifts from push to pull? What capabilities does the 21st century training department need? How do we go about shifting from what we already have in place? How does this fit with existing standards, compliance requirements, and regulatory boundaries?

My breakout group discussed:



  • Kelly Meeker, OpenSesame - April 29, 2011 at 8:55 am -

    The CLO role seems to morphing into the role of the old “management consultant” or “process consultant”. You used to hire Accenture to come in and evaluate how you managed employees and shared information and identify your top performers: and now that’s an internal role.

    Not only must a CLO be an excellent process diagnoser & improver, s/he needs to be up on current technologies to suggest those key interventions where a new application or network can make a difference.

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