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Jay Cross helps people work and live smarter. Jay is the Johnny Appleseed of informal learning. He wrote the book on it. He was the first person to use the term eLearning on the web. He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix.

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The new workplace


posted on
May 1st, 2012
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Six years ago few people believed that informal learning made much of a difference. Today’s common wisdom is that most workplace learning is experiential, unplanned, social, and informal.

Informal learning tops many training department agendas. Companies are attracted by the low price tag. However, few of them are doing much systematically. They’ve converted a few programs but they’ve failed to improve their learning ecosystems.

We’ve shifted how we think about learning since the Informal Learning book came out. It’s a new ball game and we need to play by new rules. Consider what’s changed:

I’m convinced that working smarter by boosting informal performance is a key to survival in today’s topsy-turvy business climate. I’ve resolved to show organizations how to increase the effectiveness and depth of informal learning — in the larger context of working smarter in the digital enterprise. Working Smarter is not education for intellectual enrichment; it is how people get better at doing their jobs over time.

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Welcome to Jay’s hangout on the web! There’s a lot underneath the hood here. I’ve been blogging more than a dozen years. Go to “coordinates” for a list of what to check out and how to get in touch. Don’t miss the Important Stuff collection.

Twitter: jaycross