Working Smarter Fieldbook
In the latest version we’ve added a more lucid description of workscapes, streamlined the social learning chapter, updated some cheat sheets, and included a glossary. This is the first edition of the Fieldbook to incorporate QR codes; thanks to Paul for making it happen.
The Fieldbook’s authors are Charles Jennings, Harold Jarche, Clark Quinn, Jane Hart & Jay Cross
The infrastructure for working smarter is called a workscape. It’s not a separate function so much as another way of looking at how we organize work.
Old-style training enraged many managers because it was separate from work. Why isn’t Sally at work today? Because she’s in training.
Workscape designers, like landscape designers, start with the existing environment. They assess what’s given, imagine a more harmonious arrangement, and prescribe additions and adjustments to accomplish it.